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Company Profile of Forwarding Family

Service Advantages

1. Can be picked up by yourself;
2. Can be paid on delivery;

Advantageous area dedicated line and price

①Self-pickup point

②Deliver to your door

③Heavy cargo delivery

***For heavy goods delivery of 300 kg or more, the door must be able to enter the elevator before it can be delivered to the door. If the door cannot enter, the goods can only be delivered on the ground**

④ Green Line of the Logistics Family

Liquid, powder, paste, food (except fresh and frozen)

Medicines, medical equipment, electronic products, plants, cosmetics, etc. can choose to use the green line to clear customs

Warm Tips:
For all shipments, we will compare the actual weight with the volumetric weight and calculate the shipping cost based on the heavier weight. The volumetric weight is used to reflect the density of the package.

1. Volume weight (KG) = length (L) (cm) X width (W) (cm) X height (H) (cm) / 6000 (If the length of one side exceeds 180CM/ the weight of one piece exceeds 50KG/ the volume weight exceeds 80KG, an additional fee of $150 will be charged for overlength or overweight. If the length of one piece exceeds 250CM/ the weight of one piece exceeds 80KG, an additional fee will be charged)
2. The volume weight of goods with a single side length of less than 50CM is not calculated.
3. If the weight exceeds the limit, we will compare the actual weight with the volume weight and calculate the shipping fee based on the heavier weight.

• No additional charge for residential buildings, village houses, shopping malls, markets, hospitals, dormitories, hotels, and schools (except remote areas*)
• General remote areas (surcharge $50): Sai Kung, Kung Territory, Ping Che, Yang Ming Resort, Redhill Peninsula
• Remote Area A (delivery fee $150): Hong Kong International Airport, Tung Chung, Clear Water Bay, Lung Kwu Beach, Sha Tau Kok, Stanley, Tai Tam, Deep Water Bay, Repulse Bay, The Peak, Mid-Levels, Shek O, Bel-Air, Chung Hom Kok, Pier 6, Disneyland, The Waterfront, The Arch, sky100, The Towers, The Harbourfront, Sorrento, New World Tower, Central International Financial Centre One, Two, World Trade Center;
• Remote area B (delivery fee $450): Discovery Bay, Ma Wan;
• Areas not delivered: Mui Wo, Tai O, Lamma Island, Yung Shue Wan, Sok Kwu Wan, Ping Chau, Cheung Chau, Tung Lung Wan, Po Toi Island, Lung Kwu Chau, Sok Kwu Islands, Tai Mo Shan, piers, railway stations, shops inside railway stations, funeral homes, construction sites, government offices, consulates, cemeteries, convention and exhibition centers, government departments, container terminals;
• Village houses need to pick up goods from the parking lot;
• Delivery time to remote areas is 2-7 days;
• The courier company will charge an additional fee for specifying the delivery time;
• For buildings without elevators or buildings that require walking up stairs to reach the elevator lobby, we will arrange for you to pick up the parcel downstairs.

The entry fee is as follows:

• < 10kg: $10/layer; 11-20kg: $30/layer;
• 21-30kg: $80/layer; 31-40kg: $150/layer;
• 41-50kg: $200/layer; 51-60kg: $250/layer;
• 61-70kg: $300/layer; 71-80kg: $350/layer;
• 81-90kg: $400/layer; 91-100kg: $450/layer;

Ground delivery of a single piece weighing more than 80 kg (except industrial buildings that can accommodate hand trucks)

Other notes:

1. After the goods are combined, each order less than one kilogram will be calculated as one kilogram.
2. The unit of weight calculation is kilogram (KG), with an accuracy of 0.01 kg.
3. When the goods arrive at the pick-up point, please pay attention to the free rental period of the pick-up point. Fees will be incurred after the expiration of the period.
4. If the goods have not been collected after 7 days from the time they arrive at the pick-up point, they will be considered abandoned without further notice. The freight for abandoned orders will be deducted from the balance
5. Dongguan warehouse is rent-free for 90 days, after which a rent of HK$10/day will be charged. If the goods are not shipped after 120 days, they will be treated as abandoned.
6. Once the goods are signed for on the online shopping service platform, if they need to be returned or forwarded to other places in the country, a handling fee of HKD$10 will be charged for each item, and the shipping fee will be calculated separately. Please refer to the domestic forwarding fee table for shipping fees.
7. Our company will refuse to accept the unpaid delivery. If the customer has a delivery, please contact customer service first. HK$10 handling fee will be charged for each item.
8. The maximum number of tracking numbers per shipment is 50.

contact information

Payment Methods

• Pay on delivery
• Alipay
• WeChat
• FPS
• Taobao store payment
• Balance Payment

Shipping restrictions and prohibited items

1. Dangerous goods that are flammable, perishable, toxic, explosive, lethal, corrosive, or radioactive;
2. Drugs or drug-related paraphernalia;
3. Books, photographs, sculptures or utensils that are indecent;
4. Items that infringe trademarks, copyrights or intellectual property rights;
5. Currency, VAT invoices, other tax invoices or securities, gold and silver treasures, antiques, precious metals;
6. animals, plants or seeds;
7. Correspondence of a correspondence nature;
8. Electronic products: Any item with a built-in power source is defined as an electronic product, such as mobile phones and external chargers;
9. All powders, liquids, gases and optical discs;
10. Non-genuine goods/goods with instructions; (If the customer sends non-genuine goods or goods with instructions, no matter whether the goods are lost or not, our company will not make any compensation);
11. Goods on foreign trade balance orders;
12. Suspected goods are not genuine goods. For example, goods that are described as genuine but are priced unreasonably low;
13. Items subject to import control by Hong Kong Customs and prohibited by Macau Customs, such as food and Chinese herbal medicines;
14. Products that do not comply with the laws of Hong Kong, the Product Quality Law of the People's Republic of China, the Consumer Rights Protection Law of the People's Republic of China and other administrative regulations, departmental regulations and national mandatory standards;
15. Goods that require refrigeration.
16. All medicines, pills
17. Liquor or alcohol.
18. Gun-shaped toys and supplies
19. Processed or unprocessed food
20. Mineral or decorative stone
21. Live, Raw Meat

***Masks, hand sanitizer, 75% alcohol spray, and 84 disinfectant cannot be sent***
The above items are not allowed to be transported. If they are fined or confiscated by customs, all responsibilities will be borne by the member!

Special attention:

1. We are not responsible for any damage to food and fragile items during transportation.
2. Our company is not responsible for any problems that occur during the transportation of large furniture and electrical appliances. If you choose to transport them, please pack them well for protection.
3. For all shipments, we will compare the actual weight with the volumetric weight and calculate the shipping cost based on the heavier weight. Volumetric weight is a calculation method that reflects the density of the package.
• Volume weight (KG) = length (L) (cm) X width (W) (cm) X height (H) (cm) / 6000
• After the goods are combined, each order less than one kilogram will be calculated as one kilogram.
• The unit of calculation for cargo weight is kilogram (KG), with an accuracy of 0.01 kg. If the combined weight is less than 1 kg, it will be calculated as 1 kg. The actual weight and volume weight of the cargo shall be calculated by the Forwarding Company.
4. Starting from November 5, 2021, the Dongguan warehouse will be rent-free for 90 days, and the warehouse rent will be charged at HK$10/day after the period. If the goods are not shipped after more than 120 days, they will be treated as abandoned.

Other instructions

1. You need to communicate with Taobao sellers. If the goods are sent out by two or more couriers, you need to provide all logistics order numbers and make a forecast.
2. When paying on Taobao, please select the payment number with [Order Number]
3. When the goods arrive at the pick-up point, please pay attention to the free rental period of the pick-up point. Fees will be incurred after the expiration of the period.
4. If the goods have not been collected after 7 days from the time they arrive at the pick-up point, they will be considered abandoned without further notice. The freight for abandoned orders will be deducted from the balance
5. The maximum number of tracking numbers per shipment is 50.
6. Generally, residential buildings have elevators but no staircases. Freight elevators are available and can be delivered to your door. If you need to move stairs, 2-3 levels are considered as one level. Please consult customer service for specific charges.
7. In case of any dispute regarding shipping costs, the company reserves the right of final decision.