Company Statement
As a parcel forwarding service specialist, we are committed to complying with the Personal Data (Privacy) Ordinance (Cap. 486 of the Laws of the Hong Kong SAR) and other applicable international privacy protection laws in Hong Kong. In the course of our business, we strictly collect and process your personal data in accordance with these laws.
When you browse our website, we only record your browsing information (such as click statistics) and do not collect your personal data. Your Internet service provider may record your browsing activity, but they will only disclose your email address and information about the webpages you visit for our statistical analysis purposes.
This website is accessible to all users, but users under the age of 18 should not provide us with any personal information without parental or guardian consent.
Collection, Accuracy, and Use of Personal Data
We collect your personal data in a lawful and fair manner. Common types of data collected include:
- Name
- Type and number of identification document
- Delivery address
- Contact information (e.g., email, phone number)
- Date of birth
- Account details (e.g., bank accounts, logistics service records)
- Records of communications with us (e.g., call recordings, emails)
To ensure your data remains accurate, we regularly update this information. The personal data we collect is primarily used for the following purposes:
- To verify your identity and provide services
- To handle your inquiries, complaints, and feedback
- To conduct customer service surveys
- To promote our products and services
- To improve our business and services
- To manage promotional activities or prize draws
- To prevent fraud or criminal activities
- To stay in contact with you
Failure to provide certain data may affect our ability to provide services.
Disclosure and Transfer of Personal Data
We do our best to protect your personal data and generally do not disclose or transfer your data. However, when necessary—such as when data is transferred to our agents or contractors—it will be done in accordance with our privacy policy and relevant regulations.
To enhance our services, we may work with third-party content providers who may also collect your personal information. These third parties have their own privacy policies, which we recommend you review.
In certain cases, we may transfer your personal data to regions such as Mainland China. All such transfers will comply with the requirements of the relevant privacy legislation.
Security, Retention, and Handling of Personal Data
Your personal data is stored in secure systems and is subject to strict management standards. Only authorized personnel can access this data. We will not disclose your personal data to any external parties without your consent.
Your personal data will be retained until we complete the relevant business activity or for as long as required by law. Afterward, we will dispose of your data appropriately and securely.
Access and Correction of Personal Data
Under the privacy ordinance, you have the right to check whether we hold your personal data, request a copy of the data, and view our privacy policy. If any data is incorrect, you may request a correction.
To access or update your data, please contact our customer service department:
Address: Customer Service Department, 1st Floor, Building D, Donghai Wang Tower, Bantian, Longgang District, Shenzhen, Guangdong, China
Phone: (86)18129855839
Email: service@jiyunservice.com
We may charge a reasonable fee for access requests in accordance with the privacy ordinance. Upon confirming your request, we will process it within the required timeframe.
Marketing
In compliance with the privacy ordinance, we may occasionally send you marketing information. If you do not wish to receive such messages, you may unsubscribe via our website or follow the instructions provided to opt out.
We will do our utmost to protect your privacy, but due to the nature of the Internet, we cannot guarantee absolute security.
Contact and Inquiries
If you have any questions about our privacy policy or data protection practices, feel free to contact us:
Address: Customer Service Department, 1st Floor, Building D, Donghai Wang Tower, Bantian, Longgang District, Shenzhen, Guangdong, China
Phone: (86)18129855839
Email: service@jiyunservice.com
Other Matters
We reserve the right to update or modify this privacy policy at any time. Please check our privacy policy regularly for any changes.