Frequently asked questions

Shipping knowledge

1. What is Consolidation Service?

   Consolidation service means that parcels from different merchants are sent to one address through a third-party company, and then transferred to the final destination. This method is particularly suitable for cross-border shopping, which can reduce international shipping costs and simplify logistics processes.

2. How to use the consolidation service?

   The steps to use the consolidation service are as follows:

   1. Register and create a consolidation account.
   2. Get your consolidation warehouse address (each consolidation service company will provide a warehouse address for you to use).
   3. Fill in the shipping warehouse address as the delivery address on the shopping website.
   4. Purchase the product and have the package delivered to your consolidation warehouse.
   5. After receiving the parcel, the consolidation company will collect all the parcels and provide you with international transportation services.
   6. Select your desired international shipping method and pay for it.
   7. Wait for the package to be delivered to your final destination.

3. How is the cost of consolidated shipping service calculated?

   The cost of consolidated shipping service mainly consists of the following parts:

   • Domestic shipping costs: shipping costs from the merchant to the consolidation warehouse.
   • Storage fee: The fee for the package to be stored in the consolidation warehouse.
   • International Shipping Cost: The shipping cost from the consolidation warehouse to your final destination is usually based on the weight,
   • Duties and VAT: Some countries charge customs duties or VAT depending on the value and type of package.

4. How to choose the right mode of transportation?

   Consolidation services usually offer different modes of transportation, such as:

   • Economy Express: The price is lower, but the shipping time is longer, suitable for non-urgent goods.
   • Standard Express: More balanced, with moderate shipping time and moderate price.
   • Express delivery: higher price, shorter shipping time, suitable for urgently needed goods.

   The choice can be made based on your budget, timeliness requirements, and the urgency of the product.

5. Will my package be held by customs or taxed?

   Whether customs detains the package or imposes tax depends on the following factors:

   • Package value: Most countries will not levy taxes on packages below the duty-free amount, but packages exceeding the duty-free amount may be subject to customs duties and VAT.
   • Product Types: Certain products (such as electronic products, luxury goods, etc.) may face higher tariffs.
   • Customs policy of the destination country: Different countries have different regulations for different goods, and some countries may be stricter than others.

6. How do I file a claim if my package is lost or damaged?

   If your package is lost or damaged while using the consolidated shipping service, you can file a claim by following the steps below:

   1. Provide supporting documents such as photos of the package's outer packaging, product photos, and receipt.
   2. Provide a screenshot of the order for the purchased product.
   3. Contact the shipping company’s customer service and submit a claim.
   4. Within the specified time (usually 3-5 working days), the shipping company will process your claim request and confirm the compensation amount.

7. Does consolidated shipping support the consolidation of multiple packages?

   Yes, most consolidation companies support multi-package consolidation. You can send multiple packages to the consolidation warehouse, and the consolidation company will consolidate them into one package, repack them and send them to you. This can reduce shipping costs, especially for smaller items.

8. What value-added services will the shipping company provide?

   The following value-added services may be provided by the shipping company:

   • Combine packages: Combine multiple packages into one to save shipping costs.
   • Repackaging: Provide your products with more secure packaging to reduce the risk of damage during transportation.
   • Purchasing service: can help you purchase some goods that cannot be sent directly to the shipping warehouse.
   • Tax-inclusive service: Tax payment service, you can choose to pay the tax in advance to avoid taxation when the package arrives.

9. Can the shipping warehouse address be changed at any time?

   Freight forwarding companies usually assign a fixed warehouse address to each user, and this address will not change at will after the account is created. If you need to change the warehouse address due to special circumstances, it is recommended to contact the freight forwarding company's customer service in advance to confirm whether the address can be changed and whether it will affect the transportation process.

10. How does consolidated shipping service ensure the safety of packages?

    Freight forwarding companies usually take the following measures to ensure the safety of packages:

    • Warehouse security: The shipping company will store the parcels in a secure warehouse and take necessary anti-theft measures.
    • Package tracking: The shipping company provides a package tracking function, and users can view the shipping status of the package in real time.
    • Insurance service: Some shipping companies provide insurance services. Users can choose to purchase insurance to ensure compensation when the package is lost or damaged.

11. Can I send prohibited items via consolidated shipping?

    Prohibited items refer to goods that are prohibited from import according to the laws of the destination country, including certain types of drugs, medicines, cosmetics, weapons, flammable items, etc. Consolidation companies generally do not allow the shipment of these prohibited items and may inspect and screen the contents of the package. Sending prohibited items may result in the package being confiscated or returned, so it is recommended to understand the list of prohibited items in the relevant country before using the consolidation service.

12. How long is the shipping time for the consolidated shipping service?

    Shipping time depends on several factors:

    • Shipping method: The shipping time for sea, air and express is different. Express and air usually take 3-7 days, while sea may take 10 days or more.
    • Destination Country:

      Shipping times vary from country to country, and countries that are far from the consolidation warehouse may take longer.

    • Customs Processing Time: Some countries have longer customs processing times which may cause your package to be delayed.

Food consolidation

1. Can snail noodles be shipped in bulk?

   Snail noodles can be transported by consolidated shipping, but due to its strong taste, special attention may need to be paid to packaging and sealing to avoid leakage of odor during transportation.

2. Are New Orleans Grilled Wings Flavored Potato Chips suitable for consolidated shipping?

   Orleans Grilled Wings Flavored Potato Chips are very popular snacks and are usually well packaged and can be shipped via consolidated shipping. However, it is recommended to choose an experienced consolidated shipping company to avoid packaging damage due to squeezing or improper storage during transportation.

3. Can Three Squirrels’ nuts be shipped in bulk?

   Three Squirrels’ nuts are well packaged and have a long shelf life, making them very suitable for shipment via consolidated shipping.

4. Can candied fruits be sent abroad via consolidated shipping?

   Candied fruits are suitable for transport via consolidated shipping because they are dry and easy to preserve. Make sure to choose good packaging to prevent moisture or damage that may affect product quality.

5. Can snack gift packs be sent abroad via consolidated shipping?

   Snack gift packs usually include a variety of snacks, which are very suitable for groupage. However, because they may contain a variety of fragile snacks or snacks with different storage requirements, it is best to choose a professional groupage service company to ensure that all items can be properly packaged and handled.

Liquid shipping

1. Can fish maw be shipped in bulk?

   Fish maw is a liquid or semi-liquid food. Although it is not easily affected during transportation, in order to ensure the quality of transportation, it is best to choose a professional shipping company, especially to ensure that liquid leakage is avoided during transportation and check whether it meets the import requirements of the target country.

2. Can toilet water be shipped in bulk?

   As a common liquid commodity, toilet water can be sent through consolidated shipping, but it is usually a liquid containing alcohol. Consolidated shipping companies will have additional regulations for this type of commodity, especially when it comes to air transportation, which may be restricted. It is recommended to understand the relevant transportation regulations in advance and ensure that the packaging meets the requirements.

3. Can liquid tea products be shipped overseas in bulk?

   Tea leaves are solid, but tea extracts or tea beverages are usually liquid products. These products can be shipped abroad via consolidated shipping. Choose an experienced consolidated shipping company and ensure that the sealed packaging can prevent leakage or damage.

4. Can soy sauce be shipped in bulk?

   Soy sauce is a traditional Chinese condiment and is in demand in many countries. It can be shipped via consolidated shipping, but the following factors need to be considered:

   • Soy sauce is a liquid, so the packaging must be tightly sealed and may need special reinforcement to prevent breakage or leakage.
   • During transportation, make sure to avoid excessive temperatures that may affect product quality.