Privacy Policy

Our Statement

We are committed to complying with the Personal Data (Privacy) Ordinance (Chapter 486) of the Laws of the Hong Kong Special Administrative Region and other international privacy laws applicable to Hong Kong. In the course of our business, we collect and process your personal data in strict accordance with these laws.

When you browse our website, we only record your browsing information (such as the number of clicks) and do not collect your personal information. The Internet service provider will record your browsing, but will only disclose your email address and the web pages you visit for us to use for statistical analysis of website usage.

This website is suitable for everyone to browse, but users under the age of 18 cannot provide us with personal information without the consent of their parents or guardians.

Collection, Accuracy and Use of Personal Data

We will collect your personal information in a lawful and fair manner. Common information collected includes:

Name
Type and number of identification document
Shipping Address
Contact information (email, phone, etc.)
Date of Birth
Account information (such as bank account, logistics service records, etc.)
Records of contact with us (such as telephone recordings, emails, etc.)

To ensure that your information is accurate, we will update this information regularly. The personal data we collect is mainly used for the following purposes:

Verify your identity and provide services
Handling your enquiries, complaints and suggestions
Conduct customer service surveys
To promote our products and services
Improve our business and services
Participate in promotions or sweepstakes
Prevent fraud or crime
Keep in touch with you

If you fail to provide relevant information, it may affect our ability to provide services.

Disclosure and Transfer of Personal Data

We will do our best to protect your personal information and will not usually disclose or transfer your information. However, if necessary, such as transferring to our agents or contractors, all transfers will comply with the Privacy Policy and relevant regulations.

In order to provide more services, we may cooperate with third-party content providers, who may also collect your personal data. These third parties have their own privacy policies, and you can refer to their privacy statements.

In some cases, we may transfer your personal data to places such as mainland China, but all transfers will comply with the relevant provisions of the Privacy Regulations.

Security, Retention and Processing of Personal Data

We store your personal information in a secure system and adopt strict management standards. Only authorized personnel can access such information. We will not disclose your information to any outside person without your consent.

Your personal data will be retained for as long as we need to complete the relevant business activities or as required by law. After that, we will take reasonable measures to properly dispose of your data.

Access and modify personal data

Under the Privacy Ordinance, you have the right to check whether we hold personal information about you, to obtain a copy of that information, and to review our privacy policy. If the information is incorrect, you may request that it be amended.

If you need to review or modify your information, please contact our customer service department:

Address: Customer Service Department, 1st Floor, Building D, Donghaiwang Building, Bantian, Longgang District, Shenzhen, Guangdong

Tel: (86)18129855839

Email: service@jiyunservice.com

In accordance with privacy regulations, we may charge a reasonable fee for access. After confirming your request, we will process it within the specified time.

Marketing

Subject to the privacy regulations, we may periodically send you marketing information. If you do not wish to receive such information, please visit our website to unsubscribe or follow the relevant instructions to opt out.

We will do our best to ensure that your privacy is protected, but due to the nature of the Internet, we cannot completely guarantee privacy.

Contact and Enquiry

If you have any questions about the privacy policy or data protection, please feel free to contact us: